Support & Return – Walkextra

Support & Returns

At Walkextra, we want every shopping experience to feel simple, smooth, and stress-free. Whether you have a question about your order, need help with a return, or would like more information about one of our products, our support team is here to assist you.

Customer Support

For questions about:

Orders
Products
Sizes
Shipping
Returns
Refunds
General inquiries

You can contact us by email at: info@walkextra.com

We aim to respond to all inquiries as quickly as possible.

Returns

If you would like to request a return, please contact our support team before sending any item back.

When contacting us, please include:

Your full name
Order number
Product name
Reason for the return
Photos of the item, if applicable

Our team will review your request and provide you with the next steps.

Return Conditions

To be eligible for a return, items should generally be:

Unworn
Unwashed
Unused
In their original condition
With original tags attached
Returned with the original packaging where possible

Items showing signs of wear, washing, damage, stains, or alterations may not be eligible for return.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Send your order details along with clear photos of the item so our team can review the issue and provide a suitable solution.

Refunds

Once an approved return has been received and inspected, we will notify you about the status of your refund.

If approved, your refund will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.